Emotional Intelligence is widely recognised as a key differentiator of success in (and out of) the workplace. The ability to perceive and manage your own and others emotions has implications for how you manage/lead people, work as part of a team, build and develop relationships, deliver customer service and much more. This presentation will help you understand what EI is and its underlying competencies. We will explore how it can be developed, and share some case studies that show the business benefits of increased EI.
Shirley Ficken is an Independent Leadership Coach/Consultant working with organisations, teams and individuals to improve performance and motivation through a variety of tailor-made development solutions. She has a background of 25 years in Financial Services in a range of Learning and Organisational Development roles. Shirley has a Post-Graduate Certificate in Business & Executive Coaching and a Post-Graduate Diploma in Coaching Psychology, and seeks to bring a balance of support and challenge to the people and organisations she works with.
The Prince of Wales Hospice in Pontefract has supported patients age 18+ with life-limiting illnesses since 1989. Our Incare unit, Day Therapy suite, Family Support Team, Complimentary therapies & Lymphoedema clinic helps improve the quality of life for patients & their families with practical, financial, emotional & spiritual support. Our care is free but costs £7,788 a day, with only 25% funded by the NHS. Fundraising by local people & the business community is vital to keep the Hospice open & allowing us to provide the standard of care we pride ourselves on.
Tracey Mearns, Partnership Development Co-ordinator (Corporate Fundraiser) at The Prince of Wales Hospice since Aug 2014. As Partnership Development Coordinator my role is to build partnerships with companies to raise awareness of the essential services & support the Hospice provides whilst raising vital funds to keep it open. Previous roles include Account Manager in Education Sector, business owner and Marketing Manager.